Terms and Conditions

By using the MediComfort website and placing an order, you agree to the following terms and conditions:

1. Orders and Payment

• Customers are responsible for ensuring that all order details and contact information are correct before completing a purchase.

• All orders are subject to product availability.

• An order is considered confirmed once payment has been successfully completed through the available payment methods.

• MediComfort reserves the right to cancel an order in cases of pricing errors, product unavailability, or incorrect order information.

2. Products and Prices

• All prices displayed on the website are the applicable prices at the time of purchase.

• Prices, promotions, and product availability may be updated from time to time without prior notice.

• Product images are provided for illustrative purposes, and slight variations in color or appearance may occur due to screen settings and lighting.

3. Shipping and Delivery

• Orders will be prepared and delivered according to the delivery options available on the website.

• Delivery times may vary depending on the delivery location and shipping provider.

• Customers are responsible for providing accurate delivery and contact information when placing an order.

4. Exchange and Return Policy

Customers may request an exchange or return within 14 days from the date of receiving the order, subject to the following conditions:

• The product must be in its original condition and must not have been used, worn, opened, or damaged.

• The original packaging, labels, and accessories must be included, where applicable.

• The customer must provide the order number or proof of purchase when requesting an exchange or return.

• Products that show signs of use, damage, or alteration due to misuse will not be accepted.

• The customer is responsible for return or exchange shipping fees unless the product is defective or an incorrect item was delivered.

• All return and exchange requests are subject to inspection and approval by the MediComfort team.

• Refunds will be processed after the returned product has been received and inspected to ensure that it meets the return conditions.

• Refund processing times may vary depending on the original payment method, bank, or payment service provider.

5. Medical and Personal-Use Products

Due to the nature of certain medical and personal-use products, some items may not be eligible for return or exchange once they have been opened, used, worn, or customized.

Customized or specially fitted products may also be subject to specific return and exchange conditions.

6. Privacy

MediComfort is committed to protecting customers' personal information and handling their data responsibly in accordance with applicable policies and regulations.

7. Changes to the Terms and Conditions

MediComfort reserves the right to update or modify these terms and conditions when necessary. Any changes will be published on this page.

8. Contact Us

For inquiries regarding products, services, orders, delivery, exchanges, or returns, customers may contact the MediComfort team through the contact channels available on the website.